When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.
We collect such Non-personal and Personal Information for the following purposes:
- To provide and operate the Services;
- To provide our Users with ongoing customer assistance and technical support;
- To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please unsubscribe.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org
What is a cookie?
A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit.
Ownership of Website
Upon completion of a custom website, payment of website and development fees such be submitted in full. Once payment has been made in full and website has been completed the client is the owner of the website. The client may continue to use the website to promote the company how he/she chooses to continue further their services with Be Ambitious Designs, LLC.
The client does not have the right to resell the design or development to other companies.
Ownership of Domain Name
Website domain names are leased from domain name registration companies. When Be ambitious designs, LLC. or client registers a domain name, that registration will be made in the client’s name. Upon payment of any outstanding fees, the client has the right to use that domain name regardless of whether he/she chooses to continue further services be ambitious designs, LLC.
Domain name renewal and renewal fees are the responsibility of the client. If the client chooses to have Be Ambitious Designs, LLC the domain name on behalf of the client, an additional service fee will apply. Clients are advised to closely monitor the renewal date of a registered domain name and to verify that the renewal of said domain name has been completed. Be Ambitious Designs, LLC cannot be held responsible for expired domain names.
Ownership and Copyright
All text and photos used as content in a website must be provided by the client (unless the client has hired Be Ambitious designs, LLC for content development). The client must have ownership or written permission to use all content he/she provides for use. It is up to each client to ensure his/her design and/or content does not infringe on any trademark, service mark, or copyright. Be Ambitious Designs, LLC cannot be responsible for intellectual property infringements on behalf of clients. Also, be ambitious designs, LLC cannot be held responsible for submitted content. Clients should not upload to client portal irreplaceable photos or documents or send content that must be returned.
The initiation of a project requires:
- Electronically submitted terms and condition form
- Full payment of the initial project + deposit
- (4) Inspriational photos for project
All information will be discussed in the meeting as well as posted in the email on what is needed from the client.
Ten Business Day Guarantee
Ten Business Day Guarantee on Mock-ups Drafts - Be Ambitious Designs, LLC takes pride in handling requests in a timely manner.
Be Ambitious Designs, LLC will submit an initial mockup to the client within ten business days or the client will be entitled to a deposit refund.
If the client requires modifications to the design or has other elements to mock up, such as Flash animation, the same two-week guarantee applies on subsequent mock-ups starting from the time the feedback is given on the previous mockup.
Project Timelines Incentives and Penalties
Be Ambitious Designs, LLC cannot complete a project if the client does not provide content (the text and/or photos) or other required elements (pre-existing logo or account login information, etc.).
If Be Ambitious Designs, LLC is waiting for content or other pieces of information, the client will be notified. If the client fails to handle the requests in a timely manner, the project may be delayed.
Professional writing and photography services are available for a surcharge if the client needs assistance with content development.) In order to keep projects on track, Be Ambitious Designs, LLC offers incentives and penalties.
Alternatively, if the client has not submitted all content and other required elements within 30 days of project initiation, will be billed $60 per day for every day the project is delayed.
If the client-driven delays continue, Be Ambitious Designs, LLC will complete as much of the project as possible without the missing elements.
In order to keep all accounts current, Be Ambitious Designs, LLC may bill for the completed project and add missing elements later once they are received. If more than 60 days from the website design and deadline date has passed, and the client still has not submitted the remaining missing content, reserves the right to consider the project complete in its entirety and bill for all future work.
How Content May Be Submitted
All content must be submitted through email not via text (you will be directed via email with the instructions in your welcome letter). Text must be selectable as actual text rather than as flattened images.
Both text and photos/graphics must be clearly labeled with the name of the page on which it will be displayed.
Content may not be submitted via fax or paper copies.
Exceptions to this policy must be approved in advance and will incur a surcharge.
How Revisions Are Handled
We take pride in providing attractive designs, and the vast majority of our clients are extremely pleased with the design we create for them. However, design is a subjective art, and not everyone’s tastes are the same. While we will gladly make initial minor modifications for no additional charge, but once you reach your 3rd modifications you will be charge $25 per modification.
It is important to be clear on how revisions for projects are handled. If any design preference stated in the meeting and was noted was not met, the adjustments will be made free of charge within your 3 revision.
If the client develops preferences or changes his/her mind after the completion of the work, adjustments will be made by the hour at $75.00 per hour.
How Website Maintenance Request Are Handled
If a client wants a website maintenance plan requests more than the scheduled amount of maintenance, he/she will be given a quote and, if approved. The additional work will be completed and the turnaround time will be based on workload issues.
Clients who are not on any maintenance plan may request website updates at the full $90.00 hourly rate and the turnaround time will be based on workload issues.
Monthly maintenance plan fees are separate from hosting fees and may be cancelled at any time.
How Technical Support Is Handled
Clients whose websites are hosted by Be Ambitious Designs, LLC have access to technical support during our normal operating hours.
In the event of a website hosting outage, clients should go to their client portal page and submit an email and one of our technicians will start working on your issue immediately.
Please note, technical support cannot be provided for clients’ individual computer issues or for third party products or services.
All project fees are due upon project initiation. Unless we have an agreement in writing otherwise payment for monthly services such as Hosting, Maintenance are due at the first of each month.
Be Ambitious Designs, LLC charges a late fee of 10% of the total outstanding balance for being 10 days late. Accounts more than 10 days late are at risk of termination.
Clients experiencing financial hardship should contact Be Ambitious Designs, LLC to discuss payment options.
If a billing error is noticed, the client should immediately contact Be Ambitious Designs, LLC.
Refunds of overpayments will be made for up to a maximum of 14 business days, so clients are urged to check billing statements regularly.
Additionally, Be Ambitious Designs, LLC reserves the right to bill clients for accidental undercharges for a maximum of up to three months.
SEO, Social Media Managemen, and Marketing Plans
Our Marketing Plans offer a variety of services, including search engine optimization and social media (Facebook, Twitter, etc.) management. These plans require a three month minimum since it takes time to ramp up the effectiveness of these campaigns.
After three months, the Marketing Plans convert to month- to-month plans which may be cancelled at any time with a 45 day written notification. Services provided in the marketing plans will be specified in a written agreement since plans may be tailored to meet each client’s needs.
No service or standard of service is implied unless in writing in the agreement, thus, clients must be sure to specify any specific request (such as a particular number of followers or a particular social networking tool used, etc.) in writing.
We take pride in offering high quality services and professional customer service.
While we make an effort to ensure every aspect of our service is to the client’s liking, we cannot control every variable. It is up to each client to regularly test the functionality of his/her website, email, and any other product or service to ensure everything works as desired.
If any problem is discovered or error has been made, please report the problem to us immediately so we may take appropriate action. We cannot be responsible for perceived loss of revenue under any circumstances.
Content changes resulting from a client’s error and/or problems related to third party vendors or technology, such as hosting servers or browser software may result in additional charges.
Termination of Services
If the client changes his/her mind about doing work with Be Ambitious Designs, LLC during the course of the initial web design or development phase.
The client will be responsible for the amount of work already completed. Depending on the amount of work completed at the time of cancellation.
This may mean receiving a full refund, a partial refund, no refund, or owing additional fees.
In order to protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing in a timely manner.
Third Party Vendors
Third party vendors may have separate terms of service agreements.
Be Ambitious Designs, LLC cannot be held liable for disputes with third party vendors.
Be Ambitious Designs, LLC cannot be held responsible for lack of functionality or any other aspect of third party services.
Refusal of Service
Be Ambitious Designs, LLC reserves the right to decline to do business with any client for any reason.
Changes to Terms of Service
Be Ambitious Designs, LLC reserves the right to change these terms of service at any time for any reason. Be Ambitious Designs, LLC reserves the right to decline to do business with any client for any reason.